Shop Faq

1.Who is behind MadamLili Design GmbH?
A great team offering the service in many different languages.
MadamLili means we are one! :)

2. Where are MadamLili products manufactured or customized?
MadamLili products are created and customized in our MadamLili studio in Berlin Ku'damm by a diligent team.

3. Are the products nickel and lead free? Of course, the products are nickel and lead free. They are suitable for people with allergy.

4. Is there a MadamLili store?
Our boutique is in Berlin Kurfürstendamm.
Address: MadamLili Design GmbH
Joachim-Friedrich-Str. 42
10711 Berlin (Next to Hotel Design Ku`Damm 101)
The opening hours are: Mon - Fri: 9.00 am -  17.00 pm

5. Can I call for questions or problems ?
Of course! Please, contact us if you have questions or problems. Our team will help you.
Hotline UK +44 20 3868 1866 (local rate) Mon - Fri 10.00 am - 17.00 pm

6. Where else MadamLili products are available? The following stores provide MadamLili products:
Karstadt Stores
Promobo Berlin

7. I like a chain, but I want it to be shortened or extended. Is it possible ? Sure! The chains can be shortened or extended for free. Please specify when ordering.

8. I like the product, but I want another material, such as 925 Sterling Silver, Bronze or silver plated. Is this possible? Yes!
For nearly all our jewelry we can provide these materials. Please just indicate your request when ordering.

9. Can I engrave the jewelry? Of course! For nearly all our products engraving is possible and it is free of charge.
Please specify when ordering the engraving you want.

10. Can I change the sayings on the products?  Of course! The spells can be customized according to your wishes, free of charge.

11. How much does the customizatin cost? Customization is for free.

12. I have a photograph or personal motif, which I would like to have processed as a pendant, ring or earrings.
Is this possible? Of  course, designs can be customized. Please simply indicate your request when ordering and send the desired photo or personal motif to info@madamlili.com.

13. Can I return my order?
Products can be returned within 14 days. The items can be exchanged or the purchase amount will be refunded.

14. How long is the warranty? We offer a 2 year warranty on our jewelry and watches.

15. Do you accept orders from other countries? Of course, we ship worldwide. The shipping fees per order for Germany are 2,90 € and for worldwide shipping 3,90 €.

16. Why MadamLili is special?
We attach great importance to personal customer service. Your satifaction is our goal!
Don't hesitate to contact us for further questions, suggestions and complaints.
The MadamLili team will be happy to assist you. :)